1. Overview
At StudioLumina Media, we offer a range of premium digital products — including Lightroom presets, photography guides, templates, eBooks, and creative resources — designed to enhance your photography and visual workflow. Since all of our products are delivered digitally, they are considered final sale upon purchase. Please read the following policy carefully before completing your order.
2. Digital Product Nature
All products available on StudioLumina Media are digital and accessible through instant download. As such, once a product has been purchased and the download link or access has been provided, we cannot issue refunds, exchanges, or cancellations. This ensures the protection of our digital assets and the intellectual property of our creators.
3. Refund Eligibility
Refunds are only considered under the following exceptional circumstances:
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You experience a verified technical issue that prevents product access, and the problem cannot be resolved by our support team.
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You receive a duplicate charge due to a system error.
All refund requests are evaluated individually and must include proof of purchase and details of the issue.
4. Non-Refundable Situations
We do not offer refunds in cases such as:
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Change of mind after purchase.
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Incorrect product selection.
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Lack of software compatibility (please ensure your device and software support the product before purchasing).
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Misunderstanding of product description or features (detailed descriptions are provided for all products).
5. Product Access and Downloads
Upon successful payment, digital products are available for immediate download or access via your account. Please ensure your internet connection and storage devices are functioning properly before initiating downloads. StudioLumina Media is not responsible for issues resulting from user-end technical difficulties.
6. Policy Updates
StudioLumina Media reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will take effect immediately upon publication on this page. We encourage all customers to review this policy periodically to stay informed of any updates.
7. Agreement
By purchasing and downloading our digital products, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Returns Policy.
